Ordering
Ordering can be a hassle, we've attempted to make it as easy as possible for you to pay for and track your order.
In this Article
Payment
Mide is committed to making it simple and efficient for our customers to order our products. No RFQs (all pricing is listed right there on the website), no complicated forms to fill out, just place an order like you would through any e-commerce store. Mide accepts payment via credit card, bank transfers, and purchase orders (for orders over $5,000 and with approved credit).
Credit Cards
Our website accepts credit card orders through Visa, Mastercard, American Express, and Discover. All orders are compliant with the Payment Card Industry ( PCI) Data Security Standard (DSS). We can split orders up if needed to be under your company's credit card limit.
Purchase Orders
We generally only accept purchase orders for orders over $5,000. Please contact us if you need to pay via a purchase order. We do require you to complete a credit application.
Bank Transfers
Midé accepts wire transfers for both domestic and international customers. Reach out to our Customer Success Team at help@piezo.com for instructions on bank transfers. Please reply to your order confirmation when you have transferred the funds so our shipping department can look for the transfer to be finalized in our bank account. We get a large number of transfers so it's important to let us know when the transfers are made for each order. Midé will not ship any product until we have confirmed that the appropriate funds have been received by our bank.
Tax
There will be no sales tax charged unless your company is based in Massachusetts or California. If so, there will be a 6.25% tax applied at checkout for Massachusetts' shipping addresses and the applicable state, county, and city taxes for shipping addresses located in California.
Samples & Discounts
A common question we receive is if a customer can have a trial unit to borrow or evaluate before purchasing. We understand the reasoning and we considered offering this service but ultimately decided against it due to logistical issues it presented. We do offer full refunds if/when the product does not meet your expectations or work for your application, assuming the unit is not damaged.
We offer quantity based discounts for every piezo. We do not offer discounts to distributors, non-profits, students, sales representatives, etc., other than the previously specified volume pricing. However, we do not restrict the resale price of our units.
Shipping
Domestic Shipping
UPS
We offer UPS ground shipping. The shipping cost is determined by the weight of your order and the destination. The following map shows the estimated shipping
FedEx
We do not offer FedEx as a shipping option on our website, but we can ship via FedEx using your company account number if that is your preferred carrier. Please contact our Customer Success Team to request this.
International Shipping
We currently offer international shipping to all countries where UPS or FedEx service is available. Please note that all import
UPS
We offer the following shipping services through UPS (if available to your area): UPS Express, Saver, Standard, Worldwide Expedited, and Worldwide Express Plus. The shipping cost is determined by the weight of your order, the level of UPS service selected, and the destination. If you selected UPS shipping, a shipping notification email, including tracking, will be sent at the end of our shipping day.
FedEx & DHL
We can ship via FedEx & DHL if you provide an account number for us to charge.
Harmonized Tariff & NAICS Codes
The harmonized tariff code (HTC) for our piezo products is 85.41.60.0080. The North American Industry Classification System (NAICS) code for our piezo products is 334419.
Shipping Address
Please note that we are limited to 35 characters per line of your shipping address. Use this simple HTML file to modify your shipping address appropriately to fit within the required 35 characters, otherwise, our fulfillment team will just cut off the end of the address line which may result in an invalid or unknown address.
Distributors
If you would like to save time with your order by using a distributor that has our products in stock, and with whom you may already have an existing account for easy payment, we use one distributor.
Keep in mind that this distributor will have higher pricing than we do. This is because they receive the same pricing that everyone else does on our website, and they sell for a higher price to meet their required margin.
FAQ
When will your order ship?
We ship most orders within 15 business days.
How much will shipping cost?
The best way to determine your shipping costs is to place the desired products into our online shopping cart. Proceed through the screen where address information is entered. You can review various shipping options and costs before actually placing an order. We offer to ship via UPS. You will be able to choose your shipping method at checkout. Once your order has shipped you will receive tracking information.
Can I use my own shipping account or service?
Some customers likely have their own FedEx or UPS account that they prefer to use for shipping. Please contact us for more information.