Our customer success team is committed to helping you find the answers and help you need, when you need it!
In this Article
For technical support and returns the best way to contact us is our email, firstname.lastname@example.org. This is a shared mailbox between our support staff and is the preferred method of contacting us. When completing the contact form on the website, the inquiry is routed to this same email address.
To schedule a call with our support staff, visit the bottom of the contact page that links with our calendars. This is the best way to get us on the phone quickly and ensuring that we are both available.
We have removed our phone number from our website in favor of this scheduling function. We found that phone calls often resulted in more problems for the customer because we would either not be available at that time they called (so they'd leave a message which had occasionally not been with the right person and was never followed-up with), or we didn't have the answer available. By scheduling a time with us we will be able to not only ensure our availability (and the right person to speak with), we can also do some preparation based on the context provided in the scheduling function.